Terms & Conditions

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Unless otherwise agreed in advance and in writing, the following Terms & Conditions apply.

Total charges incurred are billed to the client’s credit card unless invoice arrangements have been made and approved in advance or there is an existing corporate billing account. Cortez Transportation accepts American Express, Discover, MasterCard, and VISA credit cards, Apple Pay, ACH, PayPal and Venmo. Checks or cash may also be accepted subject to an authorized credit card guarantee and identity validation for security purposes. Checks may be required to be received in advance to allow sufficient time to clear prior to the date(s) services are rendered. Additional ID verification may also be necessary.

Airport Transfers

Cortez Transportation provides a flat rate for most commercial airport pickups and drop-offs to or from MCI and MHK. The commercial airport transfer rate is based upon a pickup and drop-off without any associated delay or waiting time exceeding fifteen (15) minutes. Your vehicle is dispatched according to the flight’s estimated time of arrival as provided to Cortez Transportation by FAA data and/or each respective airline’s automated system (Cortez Transportation is not responsible for delays caused by the airline’s automated system or otherwise). Billing shall revert to the prevailing hourly rate in the event the client is delayed, or the waiting time is exceeded, beyond the allotted fifteen (15) minutes. Rates and terms may be different for private FBO’s.

Hourly Service

Cortez Transportation provides an hourly rate for all other services based on minimums of two (2) or three (3) or more hour minimum charge. Hourly or “As Directed” services allow for multiple stops and wait time as directed by the client. Vehicle will stay with the client or at their stop locations (as parking availability allows) for the entire rental time. Travel time may be charged on a ‘garage-to-garage” basis and is made a part of the respective hourly minimums.

Point to Point Transfers

Cortez Transportation may provide point-to-point transfer rates for local pickups and drop offs within the immediate Topeka service area. Wait time beyond (15) minutes, as well as extra stops or indirect routing are charged additional, or charges may revert to the prevailing hourly rate. Transfer rates are a function of time, distance, and zone locations.

Special Events & Peak Demand

Special events and peak demand periods may dictate premium pricing, higher hourly minimums and in some cases multi-day minimums, additional notice for changes and cancellations. Nonrefundable prepayments may also be required. Vehicles are generally in more limited supply with the higher demand and often supplemental vehicles are required to accommodate this demand.

Cancellations & Changes

Cortez Transportation understands cancellations are sometimes necessary and unavoidable. Unless otherwise agreed to or provided in writing, the following applies:

For service in the Topeka area, we generally accept cancellations on sedan, SUV and Van airport transfers without a charge twenty-four (24) hours or more before the scheduled pick-up time.

Premium and specialty vehicles require no less than a thirty (30) days cancellation notice.
 

Motor coaches require no less than thirty (30) days’ cancellation notice. 

Cancellation notices may vary due to location conditions (i.e., weather), event, vehicle type and market area.

Time changes made with less than the required notice above will result in additional and possibly full charges. Example: At 11:30 AM a requested change in pick up time from 12:00 PM to 2:00 PM will result in a full charge for the 12:00 PM trip and a new charge for the 2:00 PM trip.

No Shows

If you do not see your chauffeur, please call our office immediately at 785-233-5466 to avoid the full charge “no-show” fee. We generally include all fees and recommend 20% chauffeur gratuity in the minimum no-show fee for your convenience; however, gratuity amount is always 100% at your discretion. You may increase, decrease, or have the gratuity removed entirely. Please advise on the gratuity you wish to pay, if any.

For Point-to-Point & Airport Service, a fee equal to the base fare, wait time, and recommended chauffeur gratuity (gratuity amount at your discretion), will be charged when the client does not show at the pre-arranged pick-up location.

For Hourly Service, a fee equal to two (2) hours of service, and recommended gratuity (gratuity amount at your discretion) will be charged when the client does not show at the pre-arranged pick-up location.

Again, to avoid no shows charges, please call our office at 785-233-5466. The dispatcher will immediately direct your chauffeur to you.

Arrival Time

Cortez Transportation and its chauffeurs always prepare in advance to avoid unnecessary delays in arrival time. However, road, traffic and weather conditions are often beyond the reasonable control of our company and chauffeur. No refunds can be given as a result of late arrivals due to such conditions or other occurrences out of the reasonable control of our company or chauffeur.

Baggage and Other Property Transported

Cortez Transportation cannot assume responsibility for the handling or maintenance of any baggage or other property, nor for any property left in our company’s vehicles. We will do everything possible to secure and retrieve any belongings left in the vehicle. Please always check thoroughly prior to leaving the vehicle for all your personal belongings.

Chauffeur Gratuity Policy

It is customary to pay a gratuity to the chauffeur for services rendered. As a convenience to our clients, a recommended 20% gratuity that is paid 100% to the chauffeur is added to your charges, unless your corporate agreement states differently. Chauffeur gratuity is always completely at your discretion and subject to your satisfaction with the chauffeur’s service. You may increase, decrease, or eliminate the gratuity entirely. Please let us know if you choose to pay gratuity in a different manner. If you are approving an additional gratuity being added to the bill, please confirm via signature and/or promptly via e-mail to cortez@corteztc.com referencing your reservation number, or just give us a call to adjust billing. Chauffeurs understand all gratuity must be earned by providing outstanding service to our clients and their guests, and that the actual amount received is always up to the client.

E-mail Communication

Generally, we accept new reservations, changes, and cancellations by e-mail (cortez@corteztc.com) with adequate notice. Although we do operate 24/7/365, it is recommended that you verbally confirm any request sent after normal business hours and on major holidays. If your needs require attention in less than eight (8) hours, please call our office at 785-233-5466.

We cannot guarantee cancellations, changes or new reservations unless sent to cotez@corteztc.comwith adequate notice.

You should always receive an e-mail confirmation of a new reservation, any changed reservation or cancelled reservation. If you do not receive such e-mail confirmation, please contact us immediately.

Excess Cleaning & Damage

If, during or after the transportation service, the company is required to expend an extended amount of time and material to clean the vehicle due to acts of the client or any passenger (i.e., spilling food & drinks, vomiting, prohibited smoking, excessive trash), the company, at its discretion, will charge client additional fees to cover such expense. Damage to the vehicle in any way caused by the actions of the clients or any passenger will be charged in full to the client. The minimum clean up fee is $500.

Passenger Conduct

Cortez Transportation reserves the right to refuse to transport persons under the influence of or in possession of illegal drugs, as well as those excessively intoxicated, in the possession of firearms or dangerous substances of any kind, or who are, or are likely to become objectionable to other persons or if the chauffeur feels threatened in any way. Under no circumstances are minors allowed to consume or possess alcohol or illegal substances while in a company vehicle. Client shall not interfere with the chauffeur in the discharge of his/her duty or tamper with any apparatus or appliance on the vehicle. In such instances, services will be terminated immediately, and no refunds will be offered.

Smoking/Vaping Strictly Prohibited

Smoking/vaping in all vehicles is prohibited. Smoking/vaping in the vehicle by the client or any passenger will result in automatic minimum $250 charge. Damage caused by smoking/vaping activity will also be charged to the client.

ADDITIONAL FEES

Holiday & Off-Hour Surcharge

(Charges vary in markets outside of Topeka)

A surcharge may be added to the base fare on transfers, will be charged to your bill on the following holidays and during the hours of 11:59pm and – 4:59am: New Year’s Day, Thanksgiving Day, Christmas Day, and Christmas & New Year’s Eve after 5:00pm.

Premium hourly rates may also apply on these holidays and during these off-hour times, as well as during other premium events and dates.

Meet & Greet Services

On request, meet & greet services will be charged at $40 per hour with a four (4) hour minimum. Meet & Greet services in other cities will vary by location.

Other Charges

Other charges may include reimbursement for tolls, parking and airport, licensing and event fees, Wi-Fi and client requested incidentals and amenities.

Staff Accommodations

On occasions that require overnight travel for chauffeurs, onsite coordinators, or other client-dedicated staff, lodging and meals should be arranged and provided for by the client. A per diem may be applied in addition to lodging expense.

Wait Time (Airport & Point-to-Point Transfers)

For airport, Amtrak and Greyhound arrivals, Cortez Transportation offers a 30-minute grace period from the updated arrival time. Thereafter, wait time will be charged at one-quarter of the hourly rate for each additional fifteen (15) minute period.

For all other transfers, a 15-minute grace period will be granted, thereafter, wait time will be charged at the full hourly rate.

Wait time past 15 minutes may revert trip to hourly minimum pricing.

Rates, charges, and terms are subject to change without notice.